Welcome to Triflora Terms & Conditions. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
Delivery
We aim to deliver all orders within 7 working days. If we cannot despatch an item to you within the specified time we will notify you and at your request will cancel the order and refund the money in full.
Delivery Charges
TBA
All prices are quoted in £ sterling and are all exclusive of postage and packing unless otherwise stated. You will be given the total price of the transaction before you complete your purchase. There are no hidden costs.
In the rare event that an item is incorrectly priced on the website Triflora reserves the right to not supply the item at the said price. The normal price will be offered instead.
VAT
Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.
Payments
Payments must be made in Sterling only. All our payments are via Prot-x which is a secure payment website. Please note that we do not hold any of your credit/debit card details on our website.
Returns/Guarantees Policy
30 Day No Quibble Guarantee
We offer a “no quibble" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you have changed your mind you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.
Returns
If you wish to return any item please send an email to our customer services team on sales@triflora.co.uk. We will then issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return (address details will be given to you at this time). To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:
Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.
Change of mind:
Goods returned to us because you have changed your mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of mind must be borne by you. In any event, the item(s) must be returned within 30 days of purchase.
Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s). Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Triflora shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
If you have any enquiries or complaints please contact us by email on sales@triflora.co.uk
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright of Triflora and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Triflora is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
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You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
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We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Triflora.
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At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email.
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Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
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The product(s) you ordered being unavailable from stock
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Our inability to obtain authorisation for your payment
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The identification of a pricing, product or offer description error
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You not meeting the eligibility to order criteria as set out below
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, TRIFLORA IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, TRIFLORA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Triflora nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Triflora does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Triflora, its affiliates, directors, employees or other representatives.